Support – Your Fast‑Track to Getting Help on Diverse Matrimony India

Stuck with a profile glitch? Wondering how to change your preferences? Or just need a quick answer about privacy settings? You’re in the right spot. This page gathers the most common questions and gives you simple steps to fix them. No tech jargon, just plain instructions you can follow right away.

Common Issues and How to Solve Them

Can’t log in? First, double‑check your email and password. If you’ve forgotten the password, click the “Forgot Password” link on the sign‑in page. You’ll get a reset email within a minute. If the email doesn’t show up, look in your spam folder or try adding [email protected] to your contacts.

Profile picture won’t upload? Make sure the file is under 2 MB and in JPG or PNG format. Clear your browser cache, then try again. If it still fails, switch to a different browser or use the mobile app.

Matches not showing up? Your search filters might be too narrow. Go to “Search Settings” and widen the age range or remove location restrictions. Also, ensure your profile is marked as “Visible to Others.” Hidden profiles don’t appear in the match list.

Received a suspicious message? Flag it immediately. Open the conversation, click the three‑dot menu, and select “Report.” Our safety team reviews the report within 24 hours and takes action.

How to Reach Live Support

If the FAQs don’t solve your problem, you can talk to a real person. Open the “Help Center” tab, scroll to the bottom, and click “Chat with Support.” Our agents are online Monday‑Friday, 9 am‑6 pm IST. Expect a response within a few minutes.

For urgent matters outside those hours, use the “Email Support” form. Provide your member ID, a short description of the issue, and any screenshots that help illustrate the problem. We aim to reply within 12 hours.

Phone support is also available for billing questions. Call +91‑800‑123‑4567 and have your payment receipt ready. The call centre operates 24 / 7 for billing only.

Remember, the fastest way to get help is to be as specific as possible. Mention the exact page you’re on, any error messages you see, and the steps you’ve already tried. That saves time for both you and the support team.

Need help with something else? Check out these quick links:

• Account Settings – how to change email, password, and privacy options.
• Profile Checklist – make sure all required fields are filled for better matches.
• Payment FAQ – understand subscription plans, refunds, and invoice requests.

We’re here to make your matchmaking experience smooth and enjoyable. Use the tools above, and you’ll be back to browsing profiles in no time.